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Choose your app for help, or email us at contact@hueyla.com.

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Diurnal: common questions

A few things to check before getting in touch.

Why am I not receiving reminders?

Check that notifications are allowed for Diurnal in your device’s Settings. Then check Focus and Scheduled Summary settings, and confirm the routine’s reminder time in Diurnal. If alerts still do not arrive, email us with your iOS version and the affected routine’s schedule, with private details removed.

What should I check if iCloud sync is delayed?

Confirm that both devices use the same Apple Account, that iCloud is available, and that optional sync is enabled in Diurnal. Check your internet connection and open the app on both devices. Before reinstalling or changing stored data, contact support so we can help protect your existing routines.

How do I get help with widgets, backups, or App Lock?

Email us with the feature name, your device model, iOS version, and what you expected to happen. For a widget issue, mention the widget size and when it last refreshed. Do not include passcodes or full exported data files.

Still need a hand?

Send us the app name and version, your device and iOS version, and the steps that led to the issue. Screenshots can help; hide any private details first.

Email support

You can also write directly to contact@hueyla.com. Please keep passwords, passcodes, and sensitive personal data out of your message.